Spectrum recently opened a one-stop shop in La Jolla serving consumers’ multifaceted electronic needs.
“This is an experience store where people can come in and really look at all our devices and try them out,” said Pam Collazo, Spectrum’s senior manager for communications, about the new La Jolla store at 8843 Villa La Jolla Drive, Suite 203.
“Our Spectrum store’s team is here to help our local customers who need support in getting and staying connected during these uncertain times,” said Pattie Eliason, Spectrum senior vice president. “They are working to make our new store in La Jolla a safe, convenient environment to add or manage services, shop for devices and accessories, or make payments while ensuring we adhere to current local and state health and safety guidelines.”
The Spectrum store gives consumers in the La Jolla area a convenient option for adding or managing their Spectrum Internet, TV, mobile, or voice services. It offers the latest devices and accessories compatible with Spectrum Mobile, which is designed to provide customers the highest quality experience at great value, including access to next-generation 5G service where available.
To help protect the safety of customers and employees, and in accordance with CDC guidelines and state and local orders, social distancing is required in the La Jolla Spectrum, with occupancy of the store managed by employees. Spectrum stores are cleaned and disinfected regularly, with frequent cleaning of high-touch areas and hand sanitizers available storewide.
Collazo noted that Spectrum and Time Warner Cable merged about five years ago. She said Spectrum now serves the county north of Interstate 8, while Cox Communications serves the county south of Interstate 8 and in East County.
She added La Jolla’s new spectrum store is ideally situated in the Shops at La Jolla Village Mall, which includes a Whole Foods. “It’s near the Paper Source on the CVS side of the mall with plenty of parking,” Collazo said. She added: “Customers can go in the store and sign up for all our services, Spectrum Mobile, TV, internet, and phone. There’s a kiosk where they can pay their bills using credit cards, checks, or cash.”
Two new product offerings at Spectrum include:
– Call Guard, a feature for both Spectrum Voice and Spectrum Business Voice customers that automatically blocks malicious robocalls and sends caller ID alerts for other suspicious telemarketing calls. Through their voice portal, customers have the ability to view which numbers have been blocked, add additional blocked numbers, add allowed numbers to ensure important calls are delivered, or turn off the Call Guard feature.
– Spectrum Mobile now offers Samsung's new lineup of S series phones, the Galaxy S21, Galaxy S21+, and Galaxy S21 Ultra. The Galaxy S21 and S21+ feature a new design, a pro-grade camera, and the most advanced processor ever in a Galaxy device. Additionally, Spectrum Mobile’s nationwide 5G service now reaches 230 million people and combines low-band coverage with high-band, ultra-fast millimeter wave service available in 61 cities and counting.